FAQs

To access your Member account, simply reset your password by clicking on this link.

Note that in this new platform:
– a “course card” is equivalent to a “pack”.
– each course is worth a certain number of “credits”.
– an “Invoice” section appears, allowing you to download your invoices directly from your account.

All your data has been saved, no worries.

If you had any sessions left on a course card or subscription on your old account, don't worry, these sessions have been transferred to your new account in the form of credits!

You can access your remaining credits from your account, in the “Course Card” section.

⚠️ YOUR SESSIONS BECOME CREDITS ⚠️

Your account now works with credit packs.

1 session = 12 credits 

Our studios now operate with a credit system!

When switching to credit, we transferred the sessions to credits by applying “1 session = 12 credits”: easy to navigate!

With credits, you can benefit from lower rates on times with lower demand and generally speaking, rates are more advantageous today than before.

The credits required per session depend on different criteria such as: type of session, attendance, schedule.

Tomorrow the sessions will cost, depending on demand, 10, 12 or 14 credits, which will help to alleviate certain slots which are saturated by encouraging those who can to go to certain less popular slots.

If you have any doubts, do not hesitate to visit our prices.

Your subscription has been transferred to your account and remains unchanged.

• Weekly (1 session per week) & Unlimited : your subscription does not change, you will always have access to one session per week in the concept in which you subscribed.

Unfortunately, we cannot apply the same benefits to them as Sanctuary subscriptions. You can upgrade them to one of our new offers at any time to access all the studios.

• 4 or 6 sessions per month: your subscription does not change, but it now gives you access to other Sanctuary concepts.

The commitment duration and the rate of withdrawal remain unchanged.

The Sanctuary Pass: access via a single customer account to all the concepts and studios of the Family Sanctuary.

Everything is centralized within the Sanctuary mobile application (downloadable from iOS et Android), designed to provide an unprecedented experience for our members.

It allows access to all Sanctuary studios with a single pass, thus offering the possibility of enjoying the best fitness experiences in one place :

1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.

2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.

3. Easy navigation between the different available fitness studios and concepts.

4. Simple and convenient booking of sessions directly from the app, allowing members to schedule their sessions in just a few clicks.

By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:

• Le Cercle boxing – 50% boxing / 50% bootcamp
• Studio Poses – Yoga / barre / pilates
• Space cycle – Indoor cycling
• DRIP Hiit – Circuit training
• Decibel – Dance workout
• Aqua by – Aquacycling

With the new Sanctuary Pass credit system, here are the prices updated for the different session options:

• 35€ = 1 session = 16 credits
• 149€ = 5 sessions = 14 credits / session – 70 credits
• 279€ = 10 sessions = 14 credits / session – 140 credits
• 499€ = 20 sessions = 13 credits / session – 260 credits
• 799€ = 40 sessions = 12 credits / session – 480 credits

Please note that credit validity periods remain unchanged, providing flexibility to use your credits according to your own schedule and preferences.

By purchasing a session for €35, we find it important to let you ability to access all sessions : off-peak sessions, peak sessions, special sessions, etc.

If you do not use all the credits, they can be carried over to your current pack on simple request, within the limit of their validity.

We have simplified our subscription offer to offer an even greater experience more flexible to our members.

From now on, we only offer two types of subscriptions:4 session subscription and the8 session subscription.

These subscriptions are billed weekly, providing more convenient and flexible scheduling for our members. The withdrawal day is that of subscription (example: I subscribe on Thursday, the withdrawal will take place every Thursday).

In addition, the credits are valid for 4 weeks and usable in all Sanctuary concepts.

They are available with two commitment duration options: 6 months and 1 year. Members can choose the option that best fits their needs and commitment to their health and wellness.

You might not know this, but these fees have always existed, although we don't apply them very often. Unfortunately in recent months, more and more “Unlimited” members have abused late cancellations, leaving empty spots that could have benefited other members.

Also, these fees will now be automated so that everyone can respect spot availability as much as possible.

Your customer accounts are merged and grouped under one single customer account.

The data from the different accounts are grouped together to form one.

It's surprising but it will only be your personal information (surname, first name, and address), which will be grouped under a single customer account.

Your purchase and reservation history will be limited to that of the club concerned.

50 minutes of rhythmic workout, immersive and accessible to all inspired by dynamic Yoga (Vinyasa), Pilates and Floor Barre. Immersed in the dark, explore the essential postures, movements and transitions of our signature Flows alternated with Pulse sequences which combine strengthening, isometrics and body weight exercises to provide mobility, strength and fluidity.

To the rhythm of Hip-Hop and Indie rock sounds that will transport you to the California sun, spend a unique experience in a hidden oasis in the heart of Paris.

A place where goodvibes and well-being reign. Find out everything about our sessions on our dedicated page: First time.

POSES Studio is a unique concept evolving the practice of Yoga, Pilates and Barre towards a more balanced workout requiring the whole body. It allows you to exercise while working on body alignment and is aimed at people looking for a complete workout. By working on strength, endurance, flexibility and balance, you will sculpt and tone yourself.

POSES breaks the codes of traditional practices and offers a inclusive, fun and dynamic experience. Immersive, the 50-minute sessions take place in the dark to the rhythm of exclusive playlists.

Find out all about our concepts here !

At POSES, zero experience needed. All our sessions are accessible to beginners, intermediates, advanced… The idea is to have a good time, recharge your batteries and strengthen yourself, all without judgment. The coaches are there to teach you the basics and help you progress. So don't panic, come and escape!

⚠ Warning : if you are pregnant, the session may be too physical for pregnancy. Ask your doctor.

Visit our schedule by clicking on this link, and select the session and spot of your choice.

You can also do this on each of our Sanctuary sites to vary your sports routine, using the same username and password on all sites.

Finally, you can download theSanctuary app and thus manage all your reservations with more flexibility and ease.

If you no longer have sessions available, you can purchase a pack of credits or take out a subscription here.

If you already have active credits, your reservation will be confirmed.

1. In the menu, click on “My Account” and log in.

2. Go to the “History” section of your account.

3. In the “Upcoming Reservations” list, click on the “Close” cross next to the reservation you wish to cancel.

4. Confirm the cancellation by clicking on the “CONFIRM” button.

Reminder: Any cancellation or modification of a session must be made at least 12 hours before the start of the session. Otherwise, the Member will have the reserved session deducted.

We have thought of everything so that you don't have to think about anything: mats (disinfected and dried after each session), towels, code lockers, filtered water fountain, skincare products and hair dryers/straighteners.

The only recommended accessory: the water bottle! We sell water at reception but if you bring your own flask/bottle it's just as good! A water fountain is available to refill the bottle as many times as you want to stay hydrated.

Only bring comfortable clothing to do the poses. Leggings, jogging, t-shirt, crop top, bra, shorts… the important thing is that you are comfortable. All our sessions are barefoot: so come as you are!

As for the equipment, don't worry about anything, we have everything prepared for you!

Before the session : no need for a padlock, code lockers are available in the studio. They close with a customizable number combination. If you're out of battery on your phone, some lockers have USB ports.

After the session : we offer rhythmic and dynamic workouts that will make you sweat. Take advantage of our women's and men's changing rooms equipped with showers, towels and a wide range of L:A BRUKET treatments of natural origin to recover and leave our home on fire.

Several ways to contact us:

Email to: contact@poses-studio.com
Chat: directly at the bottom right of your browser.

And if you prefer to come see us, we will be happy to explain everything to you in our 2 locations:
Studio Marais : 21 rue des Filles du Calvaires 75003 Paris
Studio Bonne Nouvelle : 6 rue de l’Echiquier 75010 Paris. (for information, this studio is located within the SPACE CYCLE studio, partner brand).

Our studios are open depending on the sessions planned for the week. To find out our opening hours, please refer to planning.